At TimberGlow.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following refund policy.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To qualify for a refund, returned items must be unused, in their original condition, and returned with all original packaging and accessories.
Items that have been damaged due to misuse, improper handling, unauthorized modifications, or normal wear and tear may not be eligible for a refund.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery. We may request photographs or additional information to verify the issue and arrange an appropriate resolution.
Return Shipping Costs
- If the return is due to a product defect, damage during transit, or an error on our part, TimberGlow.shop will cover the return shipping costs.
- If the return is requested for reasons unrelated to product quality, the customer will be responsible for the return shipping expenses.
Refund Process
Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund Time
Approved refunds will be processed within 3 business days after the returned item has been received and verified.
Please note that banks, credit card companies, and payment providers may require additional processing time before the refunded amount appears in your account.
Non-Refundable Situations
Refunds may not be granted in the following circumstances:
- Products returned after the 30-day return period.
- Items showing signs of use, damage, alteration, or missing components.
- Products returned without authorization when required.
- Damage resulting from improper use or customer negligence.
Order Cancellation
Orders may be canceled before they are processed and shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and customers may need to follow the return procedure after delivery.
Contact Us
For questions regarding returns, refunds, or order issues, please contact our customer support team. We are committed to resolving concerns promptly and fairly.
Clearance Sale Notice
Due to prolonged operating losses and rising business expenses, TimberGlow.shop has initiated a large-scale inventory clearance to reduce remaining stock. As part of this transition, products are being offered at substantial discounts while supplies last. Inventory is limited, and many items may not be restocked once sold out. We sincerely appreciate the continued support of our customers during this period.