Thank you for shopping with TimberGlow.shop. We are committed to providing fast and reliable shipping services for all orders.
Shipping Origin
All orders are shipped directly from our fulfillment facility located in the United States.
Order Processing Time
Orders are processed on the same day they are placed and successfully paid for. Orders submitted after business hours, on weekends, or on holidays may be processed on the next business day.
Processing Time: Same Day
Shipping Time
After processing, orders are typically delivered within:
Estimated Delivery Time: 2 Business Days
Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. TimberGlow.shop is not responsible for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping details supplied by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue.
Returns
Customers may request a return within:
Return Window: 30 Days from the date of delivery
Returned items must comply with the requirements outlined in our Return & Refund Policy.
Refund Processing
After a returned item has been received and approved, refunds will be issued to the original payment method.
Refund Processing Time: Within 3 Business Days
Please note that financial institutions may require additional time to post the refund to your account.
Contact Us
If you have any questions regarding shipping, delivery, returns, or refunds, please contact our customer support team for assistance.